Privacy Policy

Last updated: December 8, 2025

1. Introduction

Welcome to Ticcsy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our Instagram AutoDM features.

By using Ticcsy, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

  • Name and email address
  • Username and password
  • Profile information (bio, profile picture, links)
  • Payment information (processed securely through Razorpay - we do not store your complete card details)
  • Billing address and tax information

2.2 Instagram Data (Meta Platform Integration)

When you connect your Instagram account to use our AutoDM features, we collect and process the following data in accordance with Meta's Platform Terms and Policies:

  • Instagram Profile Information: Username, profile picture, follower count, following count
  • Instagram Messages: We access direct messages to enable AutoDM functionality, including:
    • Incoming messages from users who interact with your content
    • Message content to process automation rules
    • Message metadata (timestamps, read/unread status)
  • Instagram Posts and Stories: Post content, captions, and engagement data to associate products with your content
  • Instagram Insights: Engagement metrics and analytics data
  • User Interactions: Comments, likes, and story replies that trigger automated responses

2.3 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Log data (access times, error logs)

3. How We Use Your Information

3.1 Service Provision

  • Create and manage your Ticcsy account
  • Provide Link-in-Bio, Storefront, and AutoDM services
  • Process transactions and manage your earnings
  • Enable automated Instagram messaging based on your configured flows
  • Display your products and content on your custom page

3.2 Instagram AutoDM Functionality

We use your Instagram data specifically to:

  • Send automated direct messages according to your configured automation rules
  • Respond to user interactions (comments, story replies, post engagement)
  • Deliver product information and promotional content via DMs
  • Provide customer support through automated messaging
  • Track message delivery and engagement analytics

3.3 Analytics and Improvements

  • Analyze usage patterns to improve our services
  • Monitor and prevent fraudulent activity
  • Provide customer support
  • Send administrative and promotional communications

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted third parties who assist us in:

  • Payment Processing (Razorpay): We use Razorpay for processing subscriptions, credit purchases, and payouts. Razorpay collects and processes:
    • Payment card information (card number, CVV, expiry date)
    • Billing address and contact information
    • Transaction details and payment history
    • Bank account details for payouts (for creators)
    Razorpay's privacy policy: https://razorpay.com/privacy/
  • Email delivery services
  • Analytics and monitoring tools
  • Cloud hosting and storage (AWS, Google Cloud)

Important Note on Payment Security: Ticcsy does not store your complete credit/debit card details. All payment card information is directly collected and stored by Razorpay using PCI-DSS compliant infrastructure. We only receive tokenized payment references and transaction confirmations.

4.2 Meta (Instagram) Platform

We interact with Meta's Instagram API to provide AutoDM services. Your Instagram data is accessed and processed in accordance with:

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal process or government requests
  • Protection of our rights and property
  • Prevention of fraud or security issues
  • Protection of user safety

5. Data Retention and Deletion

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for up to 90 days after account deletion
  • Instagram Data: Cached for up to 24 hours for operational purposes, then deleted
  • Transaction Records: Retained for 7 years for tax and legal compliance
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely

You can request deletion of your data at any time by contacting us at support@ticcsy.com.

6. Your Rights and Controls

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Data Portability: Receive your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Revoke Instagram Access: Disconnect your Instagram account at any time through your account settings

7. Instagram User Data Deletion

Per Meta's requirements, you can request deletion of your Instagram data that we have collected:

  1. Visit your Ticcsy account settings
  2. Navigate to "Connected Accounts"
  3. Click "Disconnect Instagram"
  4. Your Instagram data will be deleted within 48 hours

Alternatively, you can submit a deletion request to support@ticcsy.com with your Instagram username.

8. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and penetration testing
  • Access controls and authentication measures
  • Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage and performance
  • Deliver personalized content
  • Prevent fraud and enhance security

You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for material changes)

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data:

Email: support@ticcsy.com

14. Compliance

This Privacy Policy complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Meta Platform Terms and Policies
  • Instagram API Terms of Service

By using Ticcsy, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.